Are there spare parts available?
Yes, most of our products come with a warranty, and the term varies per item type. Please check the individual listing information to verify warranty status.
Does the products come with a warranty?
Yes, most of our products come with a warranty, and the term varies per item type. Please check the individual listing information to verify warranty status.
Payment & Order
What payment methods are supported? Can I pay using other payment methods?
You can pay via credit card or PayPal at our store. Mastercard, Visa, American Express, Discover, and JCB are all supported at the Lamploop store. No other payment methods are accepted.
How to cancel my order?
1-Please choose the order you want to return in “My account” page.
2-Please click “Cancel Order”, select the reason and confirm it.
3-Or you can send email to us (lamploopservice@gmail.com) directly to cancel your order. We will process your order cancellation within 2 business days of receiving the email
*Please kindly note that cancellation of orders only for unfulfilled orders.
What if my order is late or lost?
We ask that you please wait three additional business days beyond the expected delivery date to allow for any carrier delays. After that time, please contact us and we would be happy to assist you further.
Didn’t receive your order and the tracking status is shown as delivered:
We ask that you kindly allow two (2) additional business days past the delivered scan as the carrier may have accidentally scanned the delivery too early.
Please be sure to check around for your package; some carriers leave packages in hidden places which can’t always be seen. Check to see if a neighbor may have picked up the package or if you live in an apartment, please check the central delivery location or with a manager of the building to see if they signed for the package on your behalf.
Please note, if the carrier does provide an image as proof of delivery and it is your home/business in the photo, we advise contacting your local authorities for assistance in the stolen property. We are not held responsible for packages that are shown as successfully delivered.